At hatheadturner, we prioritize the privacy of our users (“user” or “you”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our hat e‑commerce platform, http://www.hatheadturner.com, including associated media formats, channels, mobile sites, or applications (collectively, the “Site”). Please review this policy carefully. If you disagree with any terms, we ask that you discontinue using the Site.
We reserve the right to modify this policy at our discretion. Revised policies take effect immediately upon posting, and you waive the right to receive individual notifications for each update. We recommend periodic reviews to stay informed. Continued use after policy updates signifies your acknowledgment and acceptance of these changes.
1. Information We Collect
We collect information through multiple methods, including:
- Personal Data: Identifiable details such as your name, shipping address, email address, phone number, and hat‑related information (e.g., preferred hat styles, head size, color preferences, or fit requirements). You provide this voluntarily when completing forms, creating accounts, or participating in Site activities. While optional, withholding personal data may limit access to certain Site features (e.g., personalized recommendations, order tracking).
- Derivative Data: Automatically collected server data, including IP addresses, browser/OS details, access times, and pages viewed before/after visiting the Site. Mobile users may also share device name/type, OS, country, or preferences.
- Financial Data: Payment information (e.g., valid credit card number, card brand, expiration date) collected during purchases, returns, or exchanges. This data processes transactions and informs website improvements.
- Cookies & Tracking Technologies: We use Advertising Cookies (for online ads related to hats), Remarketing Cookies (to show you hat products you’ve recently viewed), and Affiliate Cookies (to compensate partners promoting our hats). These processes are anonymized and do not grant us, advertisers, or partners access to your personally identifiable information.
2. How We Collect Your Information
We collect information:
- Directly from you when you create an account, place an order, subscribe to our newsletter, or contact customer service.
- Automatically through cookies, web beacons, and similar tracking technologies when you browse the Site.
- From third parties, such as payment processors and logistics partners, who assist in completing your order.
3. How We Use Your Information
We use the collected information for the following purposes:
- Order Fulfillment & Shipping: To process transactions, send order confirmations, and deliver your hats to your designated shipping address.
- Payment Processing: To authorize, process, and confirm payments, and to handle returns or exchanges.
- Marketing & Personalization: To provide personalized product recommendations, send promotional offers, and increase ads for hat products you’ve recently viewed (remarketing). You may opt out of marketing communications at any time.
- Site Improvement: To inform website improvements, enhance user experience, and manage our affiliate commission programs.
- Customer Support: To respond to your inquiries, process returns/exchanges, and provide order tracking assistance.
- Fraud Prevention & Legal Compliance: To detect, prevent, and address fraud, security incidents, and legal obligations.
4. Legal Bases for Processing (EU/EEA Users)
Where the EU General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases:
- Contractual Necessity: To fulfill your order, process payment, and provide delivery.
- Legitimate Interests: To improve our Site, prevent fraud, and conduct marketing where permitted.
- Consent: For certain cookies, marketing communications, and non‑essential data processing. You may withdraw consent at any time.
- Legal Obligation: To comply with applicable laws, tax requirements, and lawful requests from authorities.
5. Third-Party Sharing and Disclosure
We do not sell your personal information. However, we may share your data with trusted third parties to facilitate our business operations:
- Logistics Companies: We share your name, shipping address, and phone number with our shipping partners to ensure the delivery of your ordered hats.
- Payment Gateways: We share financial data with secure payment processors to complete your transactions.
- Affiliate Networks: We use specialist companies (affiliate networks) to manage affiliate cookies and compensate partners. These networks ensure no personal identification is exposed.
- Marketing & Analytics Providers: We may share anonymized or aggregated data with advertising and analytics partners to measure campaign performance and improve our services.
- Legal Requirements: We may disclose information if required by law or to protect the rights, property, or safety of hatheadturner, our users, or others.
6. Payment Security
We take the security of your financial data seriously. All payment transactions are processed through secure, PCI‑DSS compliant payment gateways. We use industry‑standard SSL (Secure Socket Layer) encryption to protect your financial data during transmission. We do not store your full credit card details on our servers; they are securely handled by our payment processing partners.
7. Cookies & Tracking Technologies
You may block cookies via browser settings, but this may restrict access to certain Site features (e.g., personalized product suggestions, saved cart items). Non‑essential cookies expire after specified periods. For cookie details, visit the ICO website or Google Cookie Policy.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer support, legal compliance, and dispute resolution. When data is no longer needed, we securely delete or anonymize it.
9. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including outside the EU/EEA. Where required, we implement appropriate safeguards, such as standard contractual clauses, to protect your personal data in accordance with applicable laws.
10. Children’s Privacy
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
11. Legal Compliance
We are committed to protecting your personal data in accordance with applicable local laws and regulations where our business operates and where our users reside. Our operating entity is based in Hong Kong, and we comply with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. Where applicable, we also adhere to international frameworks such as the General Data Protection Regulation (GDPR) for our European users and the California Consumer Privacy Act (CCPA) for our California users. We process your data strictly based on legitimate business interests, contractual necessity, and your consent where required.
12. Contact Us
For privacy inquiries, data access requests, or concerns, reach out to us at:
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
Address: RM 5047, FLOOR 5 YAU LEE CTR 45 HOI YUEN RD KWUN TONG HONG KONG
TEL: +852 47936445 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]