Payment-Related Questions
Q: What payment methods are available for purchasing hats?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, enter your card details for encrypted, PCI-DSS compliant transactions to safeguard your financial information—ensuring a safe and seamless purchase experience for all our hats.
Sizing & Fit-Related Questions
Q: How do I determine the correct hat size?
A: Refer to the detailed size chart on each product page, which includes head circumference measurements and fitting instructions. For personalized advice—such as selecting the ideal size for a snug fit or a relaxed style—contact our customer service team at [email protected] for tailored recommendations.
Order-Related Questions
Q: Can I cancel my hat order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. Post-shipment, follow our return policy for unworn, unused items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., color, size, quantity) are possible only if the order hasn’t shipped.
Q: How long until my hats arrive?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real-time updates via our “Track Order” feature on the website.
Return & Refund-Related Questions
Q: Can I return hats if unsatisfied or if they don’t fit?
A: Returns are accepted within 30 days if the item is unworn, undamaged, and in its original packaging with all tags attached. We cover return shipping for defects, wrong items, or sizing issues; customers bear costs for change-of-mind returns. For hygiene reasons, hats that have been worn (visible sweat marks, odor, or styling products) may not be eligible for return.
Q: How long does a refund take?
A: Refunds process within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: RM 5047,FLOOR 5 YAU LEE CTR 45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +852 47936445 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.