We deeply value every customer and prioritize the swift, secure delivery of your ordered hats. Below is a detailed breakdown of your order journey, from payment to delivery.
1. Eligible Destinations & Local Markets
We ship to major consumer markets worldwide. Our primary service regions include:
- North America: United States
- Europe: United Kingdom & EU countries
Note: If your country is not available at checkout, please contact us at [email protected] for assistance. We continuously review and expand our shipping network.
2. Payment Confirmation
Once your order is authorized and verified, we promptly send a confirmation email. This serves as official acknowledgment that your order has been successfully placed and is entering the initial processing stage.
3. Processing Time
For all eligible destinations, processing typically takes 1–2 business days (excluding holidays and weekends). During this period, our dedicated team meticulously prepares your hats for shipment, ensuring each item is in perfect condition prior to dispatch.
4. Shipping Methods, Time & Rates
Shipping Method:
We use standard international tracked shipping. Our system automatically selects the optimal logistics provider based on the sales platform, item size/weight, and delivery address.
Shipping Duration:
Shipping usually takes 7–14 business days, regardless of destination. A tracking number is provided via email once your order is en route, enabling real-time shipment monitoring.
Shipping Fees:
- Orders under $79**: flat rate of **$6.99
- Orders of $79 or more: Free Shipping (as a token of appreciation for larger purchases)
Note: Order charges cover product costs and shipping fees (if applicable). Customers are not responsible for import fees, duties, or VAT.
5. Total Delivery Time
The total delivery time is the sum of processing and shipping durations.
- Processing: 1–2 business days
- Shipping: 7–14 business days
- Estimated Total Delivery Window: 8–16 business days for all eligible countries.
6. Logistics Matching & Address Requirements
Our system automatically selects the best logistics partner. If your address includes a “PO Box,” the system reviews compatibility with the chosen carrier. If the selected method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to modify the address or cancel the order.
7. Tracking Your Order
- Self-Tracking: After dispatch, we email a shipping notification with a tracking number. Updates typically appear within 72 hours of receiving this email.
- Tracking Methods: Use the “Track Order” feature for detailed information. If no updates are visible, contact us via email for assistance.
8. Causes of Delay
Tracking updates may be delayed due to force majeure circumstances, including:
- Weather Disruptions: Heavy rain, tornadoes, floods, earthquakes, etc.
- Local Factors: Strikes, statutory holidays, major international conferences, or other regional events.
- Peak Season Challenges: Flight/personnel shortages during peak seasons or local logistical constraints.
9. Contact Us
For shipping policy inquiries or order concerns, reach out to:
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
Address: RM 5047, FLOOR 5 YAU LEE CTR 45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +852 47936445
Email: [email protected]